Circles AI Terms of Service

Version 2026-10-31.1 · Current Free service

Fixed version 2026-10-31.1 · Privacy Notice

1. Operator and agreement

Circles AI is operated by Events Circle S.A.R.L., Beirut, Lebanon (the “operator,” “we” or “us”). These Terms govern the Circles AI website, Android application and optional cloud services. When you accept them for a business, you confirm that you are authorized to do so. The person or organization using the service is “you.”

The Privacy Notice explains how information is handled. Acknowledging it is not a general consent to marketing, biometric processing or every optional upload. Features with additional permissions or consent require their own choice. We record the policy versions you accept and their acceptance time. If acceptance of updated policies is required, cloud access may pause while you review them; account security, sign-out and deletion/recovery remain available. Closing a review does not accept it.

2. Eligibility and current Free access

You must be at least 18 and able to enter this agreement. Use the service only for lawful purposes and in locations where the requested service and its providers are available. Do not use another person's identity or share an individual account's authentication factors.

Only the Free plan can currently be selected. We do not collect subscription or AI-credit purchase payments, activate a paid checkout, or automatically move you to a paid plan. Pro, Business, extra seats and prepaid packs shown as coming soon are previews, not an order or a promise of a particular launch date. There is currently no paid renewal to cancel. Any future purchase will require a separate clear offer, applicable price/tax and renewal/refund disclosures, and an affirmative order. It will not arise merely from accepting these Terms.

Free account access does not override business membership, security restrictions, a suspended account, a team administrator's controls or a feature's separate eligibility. AI is optional and is not an unlimited free provider API. Personal-key AI can incur charges directly on your OpenAI account. Provided AI requires an enabled allowance and current grants/budgets. A configured allowance is not necessarily an available balance. See Billing & refunds for current availability and the separate proposed commercial policies.

3. What the service does

The Android app maintains local CRM records, contacts selected by you, notes, meetings, files, follow-ups, reminders, drafts and supported communications. Optional features include AI assistance, voice, connected providers and shared cloud businesses. Local-only CRM data is not automatically synchronized to our cloud. Enabling a shared business uploads its supported records and media to that business.

Android permissions are requested for the feature you choose. Notifications, alarms, caller cards, background work, microphone capture and external application actions depend on Android, device settings, permissions, connectivity and providers. They are not guaranteed on every device or while a device is force-stopped, offline or restricted. The app does not read WhatsApp call notifications or promise automatic caller identification over WhatsApp. Caller cards for supported ordinary phone calls require setup; optional lock-screen disclosure can reveal client information to people near the device. This is not an emergency, regulated-notice or guaranteed-delivery service.

4. Accounts, businesses and security

Provide accurate account details and protect passwords, authentication factors, recovery keys, provider credentials and devices. A recovery key may authorize access. Tell us about suspected misuse through the published contact channel. We may require recent strong authentication or decline an action when account state, identity or permissions cannot be verified.

Business administrators control members, permissions, shared records and backups. Your organization may retain work records after you leave it or delete your account. Authorized platform administrators can access cloud-synchronized records and media and make recorded support corrections. This does not give them access to phone-only CRM content, your password or your personal provider keys.

Revoking access limits future authorized use; it cannot recall information already exported, shared, photographed or copied. Keep your organization's notices, offboarding and device-security procedures appropriate to the information you handle.

5. Your records and permitted processing

You retain the rights you have in your records and content. You authorize the processing reasonably necessary to provide the features you request, host and transmit authorized cloud content, protect the service, provide support and meet applicable legal obligations. This does not transfer ownership of your client database to us.

You must have the rights and a lawful basis to collect and use client information, documents, images and voices, and must give required notices and obtain required consent. Do not put full payment-card credentials, passwords or sensitive regulated records into ordinary CRM/AI fields. A business that controls client records remains responsible for that use; where we process shared records on its instructions, an appropriate processing agreement may be necessary. These Terms are not a claim of compliance with every sector or jurisdiction.

6. AI, live voice and background tasks

AI can produce inaccurate, incomplete, outdated, biased or nonunique results. Check recipients, dates, prices, quotes, claims, calculations and attachments before relying on or sharing them. AI output is not a binding commercial commitment, professional advice or a substitute for an authorized person's review. We do not guarantee output ownership, copyright protection, exclusivity or absence of third-party rights.

When you explicitly submit a supported task, the assistant can make supported CRM changes within that task's authority. Check its status and results. Ending or muting a live conversation does not cancel work already submitted independently; use the task's stop/cancel control. Some completed actions cannot be reversed. Unknown outcomes of paid provider requests require review instead of blind repetition.

A live AI call transmits unmuted microphone sound, including audible background sound, during the active foreground session. Use Mute or End and respect other people's privacy. Local wake listening is a separate opt-in with an Android notification and Stop control. Its local voice match can be wrong and is not authentication or an app-unlock method. Enrollment and synthetic voice creation require their separate notices and choices; use your own adult voice through the supported consent process. A device reset does not by itself delete provider-side synthetic-voice objects.

Explicitly approved background tasks are subject to Android restrictions and current account access. Shared-business schedules require a valid access lease; they do not silently reauthenticate an expired account. Restored backups do not carry authority to execute old tasks or send messages automatically. Accepting new policies or cancelling account deletion does not restart interrupted jobs or sending approvals automatically.

7. Communications and acceptable use

You are responsible for lawful, authorized communications and accurate recipients. Do not send spam, unsolicited unlawful marketing, threats, deceptive impersonation, malware or unlawful discriminatory content. Honor opt-outs and consent requirements. Do not scrape private inboxes, bypass permissions or security controls, abuse quotas, resell credentials, or use the service to facilitate fraud, prohibited transactions or sanctions evasion.

Manual sharing opens the selected external app. A scheduled connected send requires its particular supported authorization and provider setup. External messages, calls, mail, maps and AI providers have their own terms and availability. We do not guarantee delivery or recall of information sent to them. Nothing here makes Circles AI a bank, money transmitter, investment service, cryptocurrency or regulated payment product.

8. Account deletion, cancellation and records

Account deletion requires a verified identity, review of its scope, the exact phrase “delete my account” and a separate acknowledgement of permanent deletion after recovery. A confirmed request starts a 30-day grace period and shows the final deletion date. Account cloud/AI access pauses, but you can sign in or use account recovery to cancel before the displayed 30-day deadline. Once the displayed deadline passes, permanent deletion cannot be cancelled, even if background cleanup is still pending. Scheduling does not immediately wipe this phone or remove its local CRM records.

Keep backups is the default. You may explicitly include reviewed cloud backups you created and remain authorized to delete in final deletion. Shared company records and backups outside that reviewed set remain with the company; company administration must be transferred or resolved where required. Exported files outside Circles AI, recipients' copies and third-party records are not erased by account deletion. Account finalization removes account login/contact details and handles remaining records as described in the Privacy Notice, while limited records may be retained for applicable legal, security and dispute purposes. Physical object cleanup can finish asynchronously after access is disabled.

Local business reset, removing a saved account from a phone, uninstalling the app, deleting an online account and deleting a company/business are different actions with separate scope. Review the displayed scope before confirming. Back up only data you are authorized to export and keep the backup password; we cannot recover a lost local backup password or recall exported copies.

9. Availability, suspension and responsibility

We work to operate the service but do not promise uninterrupted access, a sales result, recovery of every lost file, a particular device behavior or that generated content is correct. Keep independent copies appropriate to your needs. Free features may change or be discontinued; material policy changes will be presented through the service. We may restrict misuse or access that creates a security or legal risk and, where appropriate and lawful, provide notice and a way to resolve it.

Each party remains responsible for its own conduct and obligations under applicable law. To the extent permitted by law, we are not responsible for losses caused solely by your unauthorized instructions, a third party outside our reasonable control, incorrect AI output you use without appropriate review, or an exported copy we cannot control. This does not exclude responsibilities that cannot lawfully be excluded, including mandatory consumer rights or liability for fraud or deliberate wrongdoing. No artificial liability cap, mandatory arbitration or foreign exclusive forum is imposed by these Free-service Terms.

10. Changes, questions and mandatory rights

The version displayed here identifies these Terms. Updated terms are not silently accepted on your behalf. If you do not agree to required changes, you can sign out and use the available account deletion/recovery controls. Separate written business arrangements apply only to their agreed scope. If a provision cannot be enforced, the remaining provisions continue to the extent permitted by law. No waiver or limitation here removes a right that applicable law protects.

For account self-service, sign in to the Circles AI account portal. Operator: Events Circle S.A.R.L., Beirut, Lebanon. Support and privacy enquiries: support@circlesai.net. Do not send passwords, recovery keys, API keys or full card details in a support message.